Who we are
Our website address is:
https://www.theleakhunter.com
The Leak Hunter is committed to protecting your privacy and handling your personal data responsibly, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string. This helps with spam detection and site security.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at:
https://automattic.com/privacy/
Once approved, your profile picture (if applicable) may be visible publicly alongside your comment.
Media
If you upload images to the website, please avoid including embedded location data (EXIF GPS). Visitors to the website can download images and extract any location data contained within them.
Cookies
If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. These are for your convenience so you do not have to re-enter your details when leaving future comments. These cookies last for one year.
If you visit our login page, a temporary cookie will be set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we set cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. Logging out removes the login cookies.
If you edit or publish an article, an additional cookie will be stored in your browser. This cookie contains no personal data and simply indicates the post ID of the article you edited. It expires after one day.
Contact forms
When you submit an enquiry through our contact form, we collect the personal information you provide, such as your name, email address, phone number, and any details you include about your enquiry.
We use this information solely to:
- Respond to your enquiry
- Provide quotes or information about our services
- Arrange inspections or repairs where requested
We do not use contact form submissions for marketing purposes unless you have explicitly agreed to this.
Contact form submissions may be stored securely within our website or email systems for customer service and record-keeping purposes. We retain this information only for as long as necessary to deal with your enquiry or to meet legal, administrative, or insurance requirements.
Marketing communications
If you contact us through our website, we may occasionally use your details to follow up on your enquiry or provide relevant information about our services.
We will only send marketing communications where:
- You have explicitly opted in, or
- There is a legitimate interest related to a previous enquiry or service you requested
You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
We do not share your personal data with third parties for their own marketing purposes.
Analytics
We use Google Analytics 4 (GA4) to help us understand how visitors use our website and to improve its performance and usability.
Google Analytics collects anonymised information such as:
- Pages visited
- Time spent on the site
- General location (city-level only)
- Device and browser type
This data does not directly identify individual users. It helps us analyse website traffic and improve our services.
Google Analytics may set cookies or use similar technologies. Data may be transferred to and processed on servers outside the UK. Google applies appropriate safeguards to protect this data.
More information about how Google uses data can be found at:
https://policies.google.com/privacy
Embedded content from other websites
Articles on this site may include embedded content such as videos, images, or articles. Embedded content from other websites behaves in the same way as if you visited that website directly.
These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that embedded content, particularly if you are logged into an account on that platform.
Who we share your data with
If you request a password reset, your IP address will be included in the password reset email.
Visitor comments may be checked using automated spam detection services.
Contact form data is not shared with third parties unless required to provide our services or comply with legal obligations.
We do not sell or rent your personal data to third parties.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely to allow automatic approval of follow-up comments.
For users who register on our website (if applicable), we store the personal information provided in their user profile. Users can view, edit, or delete their personal information at any time, except for their username. Website administrators can also access and edit this information.
What rights you have over your data
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict how your data is processed
If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you. You can also request that we erase your personal data, except where we are required to retain it for administrative, legal, or security purposes.
Managing cookies and consent
We use the CookieYes consent tool on this website to give you control over how cookies are used.
When you first visit the site, you will be asked to accept or reject non-essential cookies, such as those used for analytics. You can change or withdraw your consent at any time by clicking the Cookie Settings button or link provided by CookieYes on the website.
For more information about how CookieYes processes data, please view their privacy policy:
https://www.cookieyes.com/privacy-policy/
Essential cookies, which are required for the website to function correctly, cannot be disabled.
Where your data is sent
Visitor comments may be checked through automated spam detection services, which may process data outside the UK.
Contact information
If you have any questions about this Privacy Policy or how your data is handled, please contact us via our website:
